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Cash Drawer will not open (24 calls in 2021)

Cash drawer will not open (DK Drawer Kick enabled printer) Keystroke POS, Aldelo, Retail Edge, we normally use a DK with Windows printer drivers. Solution 1. Check Paper 2. Turn printer off and back o...
Printer Issue (20 Calls in 2021)

Printer not Printing 1. Turn Printer On and Off 2. Unplug Cable from PC and Plug back in (only USB) 3. IF Ethernet Printer Check Network Connections -- Ping the printer using a command prompt and type...
Can't run credit cards (40 Calls in 2021)

1. Most EMV pin pads require the internet, so make sure your have the internet 2. Try to Reboot the Pin Pad 3. Check with our web site stats to see if processor is online or having issues http://www.c...
Surcharge

What you need to know about Surcharging or Cash Discounts https://usa.visa.com/support/small-business/regulations-fees.html https://usa.visa.com/Forms/merchant-surcharge-notification-form.html    
System Running Slow

1. Windows may doing a update.  I would reboot system, however they may cause down time to allow to update. Some Windows updates have taken 15 minutes 2. Some temp files may need to be removed, recomm...
Power issue

Terminal will not turn on 1. Make sure all power cables are plugged in 2. If you have a battery backup/ UPS please make sure it is turned on 3. Power button are in many locations depending on the term...
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Aldelo Pin Pads A80

Category: Aldelo Express

  Aldelo Pay A80 First Time Setup  The device is already plugged into power (and optionally Ethernet cable plugged in too). The device is already turned on.  1. Press the "Settings" app. 2. The first ...

Cash Drawer will not open (24 calls in 2021)

Category: Knowledgebase

Cash drawer will not open (DK Drawer Kick enabled printer) Keystroke POS, Aldelo, Retail Edge, we normally use a DK with Windows printer drivers. Solution 1. Check Paper 2. Turn printer off and back o...

Retail Edge How to Setup Min Max Qty

Category: Retail Edge POS

https://youtu.be/yIjeMJOoOn8  

Keystroke POS Locked by another user (13 Calls in 2021)

Category: Keystroke POS

Keystroke POS This message is letting you know the program is already open on another PC. 1. Check all PC's and makes sure all copies are closed 2. Reboot the server PC 3. For more Advanced used go to...

Aldelo POS DRM Error

Category: Aldelo POS

Open DRM and Start the DRM Service https://youtu.be/IHWfx8ILBeE  

NCC Reopen Check

Category: NCC Reflections POS

How to Reopen a Check in NCC 1. Select Check Functions 2. Select Review Check 3. Select the Check 4. Select Recall 5. Select Payment and press Void 6. Select new payment or Void all Items then Close  

NCC Add & Edit Display Groups

Category: NCC Reflections POS

Go to Manager Menu Go to Program Mode Go to Display Group Setup Select existing or empty display group on left hand side Give display group a name and assign it to a screen (see image 1) If allowed m...

SAM4POS Quick review

Category: SAM4POS

https://youtu.be/0gCMd8VWItA  

Keystroke POS Credit Memos and ROA

Category: Keystroke POS

Keystroke POS allows 2 types of payments 1 at the Sales Manager and 1 in Accounts Receivables. https://youtu.be/kgWh0Rfe3g0  

Retail Edge Receive PO

Category: Retail Edge POS

How to receive a purchase order https://youtu.be/_OxdvsDtWgY  

Retail Edge Layaway

Category: Retail Edge POS

https://youtu.be/xmg6jOqv0Yg  

Retail Edge Report Help

Category: Retail Edge POS

Click on the link below